Refund Policy

Refund Policy

The Return of Products

Vanaveda offers its customers an 'Easy Return Policy', wherein you can raise a return/exchange request for a product within 48 hours of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Please WhatsApp our customer care number 81301 03002 (10:00 AM to 6:00 PM | Mon – Sat, excluding national/public holidays) or email us at [Insert support email address] mentioning your Order ID. Please also take a photograph of the product and email us for reference. We will pick up the products within 2–4 business days. We will initiate the refund or replacement process if the product is received by us unused and undamaged.

Returns will not be accepted under the following conditions:

  1. Product is used or altered
  2. Product is damaged due to misuse/overuse
  3. Returned without original packaging including price tags, labels, original packing, freebies and other accessories, or if original packaging is damaged
  4. Serial Number is tampered with
  5. If request is initiated after 2 business days of order delivery
  6. Free product provided by the brand

Categories not eligible for returns:

All personal care products (for example, oils, massage oils, roll-ons, soaps, and similar wellness items) are not eligible for returns.

Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement is not available, we will refund you the full amount.

Policy of Change and Cancellation

You may cancel your order at any time. In such cases, you can write to our customer support team at [Insert support email address] or call/WhatsApp us on 81301 03002 (10:00 AM to 6:00 PM | Mon – Sat, excluding national/public holidays).

In case of prepaid orders being cancelled, your refund request shall be processed within 7–8 business days after cancellation of such orders.

There are circumstances when the company might have to cancel a particular order. Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order, and Vanaveda reserves the right at any time after the receipt of your order to accept or decline your order for any reason.

Although our online stock inventory is programmed to update automatically, Vanaveda reserves the right, at any time after receipt of your order, to inform you via telephone, email, or mobile text about a shortfall in the quantity of any item you ordered. In all such cases, we have the right to either supply you with less than the quantity you ordered or cancel your order with prior notice to you.

Replacement Refund Policy

In certain cases where we are unable to process a replacement for any reason whatsoever, a refund will be given. In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

Wrong Delivery

(Customer received a delivery confirmation message, but the product was not actually delivered):

In case the product was not delivered and you received a delivery confirmation email/SMS, please report the issue within 2 days from the date of the delivery confirmation so we can investigate.