Return Policy
Return Policy
The Return of Products
Vanaveda offers its customers an 'Easy Return Policy', wherein you can raise a return/exchange request for a product within 48 hours of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Please WhatsApp our customer care number 81301 03002 (10:00 AM to 6:00 PM | Mon – Sat, excluding national/public holidays) or email us at [Insert support email address] mentioning your Order ID. Please also take a photograph of the product and email us for reference. We will pick up the products within 2–4 business days. We will initiate the refund or replacement process if the product is received by us unused and undamaged.
Returns will not be accepted under the following conditions:
- Product is used or altered
- Product is damaged due to misuse/overuse
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories, or if original packaging is damaged
- Serial Number is tampered with
- If request is initiated after 2 business days of order delivery
- Free product provided by the brand
Categories not eligible for returns:
All personal care products (for example, oils, massage oils, roll-ons, soaps, and similar wellness items) are not eligible for returns.
Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement is not available, we will refund you the full amount.